Organize a team of agents to call customer files to achieve goals such as customer care, remarketing, sales... Detailed statistics of call results and agent performance.
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Professionalize the telesales process, optimize call center channel efficiency and the performance of the consulting team.
Automatically divide phone numbers in the customer file for agents according to rules such as even distribution, proportional distribution...
Automatically schedule calls for agents into categories such as to be called, called, appointment for call back, unfinished calls...
The filter helps to search and create a list of numbers according to needs such as agent in charge, call time, call back appointment...
Design call scripts with various types of questions such as choosing one or more answers, true/false, text input...
Fill in call results right in the call script to automatically collect call results.
Display and update customer profiles right while calling. Agents can quickly view customer information for appropriate consultation.
Automatically record all calls between agents and customers. Store recordings for up to 12 months.
Automatically save call history and recordings. Statistics of campaign results such as call results, employee performance,...
Automatically draw charts of the ratio of customer answers for each question, helping to research customer insights.
Professionalize the telesales process, optimize call center channel efficiency and the performance of the consulting team.
Automatically divide numbers for agents
Automatically divide phone numbers in the customer file for agents according to rules such as even distribution, proportional distribution...
Automatically schedule calls
Automatically schedule calls for agents into categories such as to be called, called, appointment for call back, unfinished calls...
Filter calls easily
The filter helps to search and create a list of numbers according to needs such as agent in charge, call time, call back appointment...
Display call script
Design call scripts with various types of questions such as choosing one or more answers, true/false, text input...
Fill in results while calling
Fill in call results right in the call script to automatically collect call results.
Update customer profile
Display and update customer profiles right while calling. Agents can quickly view customer information for appropriate consultation.
Call recording
Automatically record all calls between agents and customers. Store recordings for up to 12 months.
Evaluate call campaigns
Automatically save call history and recordings. Statistics of campaign results such as call results, employee performance,...
Analyze results
Automatically draw charts of the ratio of customer answers for each question, helping to research customer insights.
Deploy call campaigns on Subiz
Step 1: Create a target customer file
Use the Subiz filter to create a target customer file, or upload a customer data file to Subiz.
Step 2: Set up the participating agent team
Create a group of agents to participate in the call campaign, assign rights to the managing agent and member agents, who are the consultants calling customers.
Step 3: Build a call script
Create a call script including questions and answer formats such as choosing one or more answers, true/false, text input...
Step 4: Call customers
Agents call customers according to the assigned list of numbers, fill in call results and update customer profiles right while calling.
Step 5: Monitor and evaluate the campaign
Managers monitor and evaluate the campaign based on data in the Statistics section: successful call rate, call results, agent performance...
Do I have to pay extra when using Subiz call campaign?
Can I upload a customer file to Subiz?
Does Subiz filter out duplicate customers when uploading a customer file?
Can I add new customers to an existing call campaign?
Can I add agents to an existing campaign?
Can managers see all employees' calls?
Are call results automatically collected?
