Connect - interact with customers on Zalo OA

Zalo Official Account (OA) is used by businesses to send notification messages, transactions, and customer care to all Zalo users.

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Proactive approach, 2-way interaction

Send information to Zalo users without them having to follow the Zalo OA beforehand.

Chat with customers

Zalo ZNS can interact 2-way between businesses and customers through Zalo OA.

Send ZNS messages to customer files

Businesses can send bulk messages to all customers on the Zalo social media platform, saving time and increasing work efficiency.

Manage multiple OA accounts

Can manage an unlimited number of Zalo OA accounts, helping businesses easily control customer lists in one place.

Proactive approach, 2-way interaction

Send information to Zalo users without them having to follow the Zalo OA beforehand.

Advantages of Zalo ZNS

An interactive solution for transmitting messages that helps build customer and business relationships.

Diverse messages

Content can be notifications, marketing messages, customer care, OTP,.... with a brand logo.

Statistics, reports

Reports help businesses track successful sends and closely monitor the order journey.

Call to action/CTA button

Helps create an impression, professionalism, increase connection and retain loyal customers.

Advantages of Zalo ZNS

An interactive solution for transmitting messages that helps build customer and business relationships.

Types of ZNS messages

ZNS in table format

tabular zns

ZNS text

zns text

ZNS OTP

zns otp

ZNS service review

zns review service
tabular zns
zns text
zns otp
zns review service

Benefits for businesses using Zalo ZNS

Smart security

High-security system, meets international standards, experienced technical team.

Reasonable cost

Easily expand with more branch equipment and numbers, free internal calls.

Service quality

Automatically create customer profiles for easy personalization and suitable advice.

Anytime, anywhere

With the Subiz Mobile App, you can interact with customers anytime, anywhere.

Frequently Asked Questions

Who is Zalo ZNS suitable for?

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As long as you are an organization or business in any industry.

How is ZNS charged?

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ZNS is charged based on the number of successfully sent messages to users.

Can Zalo ZNS be integrated on Subiz, and is there a fee?

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Subiz encourages you to integrate Zalo for easy multi-channel interaction management. We do not charge extra for this.

Can a regular OA account be integrated with Subiz?

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No. A regular OA account is an unverified account, so it cannot be connected to Subiz.

Why can't I connect Zalo OA to Subiz?

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There are 3 main reasons why the connection between Subiz and Zalo OA fails, including:

  1. 1. Unverified OA account
  2. 2. Unpaid OA account
  3. 3. The agent performing the connection is not a Zalo OA administrator.

Refer to the troubleshooting guide here, or contact Subiz for support.

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