Subiz is a Messaging CRM - customer relationship management on a messaging platform. Using Subiz, you can interact with customers from multiple channels, manage customer data, segment customers, and deploy marketing campaigns...
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Subiz helps you observe the customer landscape of your business.
Conveniently view and track all conversations on one screen, know who is messaging, who needs to be prioritized for a response, new or old customers, etc.
Customer data such as phone numbers, emails, etc. are automatically stored and synchronized on the CRM platform. Minimize manual work and avoid information duplication.
Automatically synchronize customer profiles from different channels if they have the same phone number or email, ensuring a seamless customer experience.
Subiz helps you observe the customer landscape of your business.
Centralized message management
Conveniently view and track all conversations on one screen, know who is messaging, who needs to be prioritized for a response, new or old customers, etc.
Automatically update information
Customer data such as phone numbers, emails, etc. are automatically stored and synchronized on the CRM platform. Minimize manual work and avoid information duplication.
Synchronize data
Automatically synchronize customer profiles from different channels if they have the same phone number or email, ensuring a seamless customer experience.
What are the benefits for businesses using Messaging CRM?
Interact with customers from multiple channels at one point, manage customer data, marketing, and online sales.
Cross-channel interaction
Real-time chat to answer questions and resolve customer complaints quickly. Combining cross-channel interaction on one platform makes it easy to manage and increases conversion efficiency.
Process automation
Set up a fully automated processing flow. For example: Greeting, asking for information, sending email transcripts, notifications, etc., thereby saving time and effort in data management and customer care.
Send messages to multiple customers at once
For example: A campaign to send birthday wishes, introduce new products, or provide post-purchase care… This is an effective and friendly way for businesses to reach customers.
Reporting & statistics
Statistics of conversations by detailed time periods and by specific Agents/Agent Groups, and sales channels.
Other outstanding features
Create group chat
When you need help from colleagues to join a customer consultation chat, you can add an agent as follows: Click the Add Agent icon > Search for an agent > Click to select the agent
Add conversation tags
By tagging chats, you can classify chats by desired topics, such as: Support, Sales, Feedback.... This makes it easy to retrieve chat history and track customer feedback. Tagging chats will help you reach a new level of customer database.
Attach files, images, and emojis
In situations where explaining things in words is time-consuming and ineffective, Subiz's file sharing feature will be a powerful assistant. With a simple drag-and-drop operation on the chat window, you and your customers can share files very quickly and conveniently. In addition, sharing multiple files, images, videos, etc. is also a way to create a strong personal connection with customers.
Exchange history
Understanding customers is always a difficult problem. When a customer interacts, the chat history helps you grasp the previous conversation content to better understand the customer's needs for better consultation and support.
