Combining live chat and chatbot, in which the robot is set up according to a script to greet, ask for information, segment and coordinate to the person in charge. When the task is completed, the consultant appears to continue the conversation and advise the customer.
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What can Chatbot Hybrid do?
Chatbot Hybrid frees your team from boring tasks and simple questions. You will have more time to be creative and achieve your goals.
Proactively greet/ask customers
As soon as a customer visits the Website, the bot proactively displays a chat window to send greetings, ask questions, and encourage customers to participate in conversations to increase conversion opportunities.
Collect Emails and Phone numbers
Chatbot skillfully asks for information: Name, phone number, email,... of customers and transfers it to the person in charge in real time.
Segment/filter customers
Customers participating in the conversation, the chatbot segments and asks about the products/services the customer is interested in and forwards them to the right person in charge, avoiding roundabouts and wasting time.
Segment/filter customers
Customers participating in the conversation, the chatbot segments and asks about the products/services the customer is interested in and forwards them to the right person in charge, avoiding roundabouts and wasting time.
Building customer relationships and enhancing experience helps you create more valuable orders
Subiz has many launch scenarios based on purpose of use, industry,... and there will be no extra charge if you want the Bot to appear on many channels
To the right audience: New customers, old customers, customers who have been on the page for x seconds, inactive customers, customers who have viewed a part of the content, customers who have clicked on a position.
Not only Website, but also Zalo OA, Messenger... All are managed on the Subiz platform.
As soon as it receives complex answers, the bot will distribute them to the right person in charge for the staff to participate at that time. Avoid wasting time.
With an unlimited number of customers at the same time without negatively affecting service quality.
You can know the total number of conversations with the participation of the Bot and the number of potential customers that the Bot has collected to make appropriate adjustments.
With Subiz Live Chat, you can interface the chat window to suit your website and target customer group at the page
Diverse scenarios, no charge for the number of Bots
Subiz has many launch scenarios based on purpose of use, industry,... and there will be no extra charge if you want the Bot to appear on many channels
Automatically activate scenarios
To the right audience: New customers, old customers, customers who have been on the page for x seconds, inactive customers, customers who have viewed a part of the content, customers who have clicked on a position.
Multi-channel support
Not only Website, but also Zalo OA, Messenger... All are managed on the Subiz platform.
Handle complex questions
As soon as it receives complex answers, the bot will distribute them to the right person in charge for the staff to participate at that time. Avoid wasting time.
Handle large chat volume
With an unlimited number of customers at the same time without negatively affecting service quality.
Chatbot effectiveness statistics
You can know the total number of conversations with the participation of the Bot and the number of potential customers that the Bot has collected to make appropriate adjustments.
Save time/cost
Chatbot supports Agents to work, fast response time, customers have a good experience.
Operate 24/7 - multi-tasking
Work day and night. Not only greeting and answering but also other tasks such as checking orders, shipping...
Natural interaction
The time to reply to messages, the way to "start a conversation" is natural, the interaction is like a human conversation.
Sample Chatbot Hybrid scripts for you in just a few minutes to approach and interact with customers
How does Chatbot Hybrid work?
What is the display frequency of the Chatbot?
Can I design my own Chatbot script?
What languages does Chatbot Hybrid support?
