Focus on answering messages/comments from multiple Facebook fanpages on Subiz. Support building a professional customer care process.
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Manage Fanpage comments
Subiz provides many tools to help automatically respond to customer comments.
Automatically like comments
Set up automatic mode to like all comments as soon as they are sent.
Automatically hide comments to prevent customer poaching
Option to hide all comments or only hide comments containing phone numbers, emails, or addresses.
Automatically reply to comments
Pre-compose many sample sentences to reply to customer comments. The system will automatically reply to customer comments and change different sample sentences to avoid being boring.
Automatically send Messenger messages to customers who comment
Option to automatically inbox all customers who leave comments, or only inbox customers whose comments contain phone numbers, emails, addresses, or target keywords.
Manage individual posts or groups of posts
Automatically like, hide, reply to comments, or inbox customers who leave comments. These modes can be set for individual posts, groups of posts, or all posts.
Subiz provides many chat tools to help build a professional customer care team and process.
Chatbot
Automatically advise customers according to scripts, coordinate with agents to support customers. Collect customer information and automatically save profiles.
Distribution rule
Automatically assign customer conversations to agents or agent groups, supporting effective teamwork for customer care.
Message templates
Increase the speed of customer responses, optimizing agent productivity. Avoid errors in the consultation process such as sending incomplete information, spelling errors...
Products
Just 2 clicks to send a product card to the customer including full product photo, price, description...
Orders
Create and send orders to customers right in the chat. Track order status right on Subiz
Conversation tags
Classify conversations according to customer needs, product types... to help analyze customer data.
Subiz provides many tools to help manage business activities on multiple Facebook fanpages, including product management, logistics, orders, account performance, employee performance...
Automatically assign tasks to teams thanks to Subiz distribution rules, tag more agents into conversations to support customers, create tasks to handle customer requests...
Create a product warehouse to manage on Subiz, easily classify products by characteristics, product lines. Detailed statistics on the quantity sold and inventory for each product.
Managers can easily grasp the work performance of employees through statistics such as: number of conversations answered, response speed, number of orders, sales...
Statistics of the number of comments and messages of each fanpage. Filter conversation tags to statistics customer needs, helping to analyze customer data.
Automatically create a list of orders, detailed sales statistics for each fanpage, by agent, by product type, by branch...
Statistics of the number of customers interacting with each of your fanpages by day, week, month...
Subiz provides many tools to help manage business activities on multiple Facebook fanpages, including product management, logistics, orders, account performance, employee performance...
Teamwork for customer support
Automatically assign tasks to teams thanks to Subiz distribution rules, tag more agents into conversations to support customers, create tasks to handle customer requests...
Manage product warehouse
Create a product warehouse to manage on Subiz, easily classify products by characteristics, product lines. Detailed statistics on the quantity sold and inventory for each product.
Customer statistics
Statistics of the number of customers interacting with each of your fanpages by day, week, month...
Conversation statistics
Statistics of the number of comments and messages of each fanpage. Filter conversation tags to statistics customer needs, helping to analyze customer data.
Sales statistics
Automatically create a list of orders, detailed sales statistics for each fanpage, by agent, by product type, by branch...
Agent performance statistics
Managers can easily grasp the work performance of employees through statistics such as: number of conversations answered, response speed, number of orders, sales...
Increase revenue with CRM and remarketing
Integrating CRM and remarketing features helps to enhance the customer experience and increase sales
Customer profile
Agents can quickly view customer profiles during consultations to grasp their needs and psychology. This helps to provide accurate advice, improve the customer experience, and increase the chances of closing a deal.
Customer segmentation
Analyze customer data and segment customers with Subiz's file and filter features. Manage customers by file, assigning them to different teams for care.
Remarketing
(Under development)
The broadcast feature helps send Messenger messages to entire customer files for remarketing or customer care. Supports building a sustainable relationship with customers, while promoting sales growth.
Does Subiz charge by the number of fanpages?
Can I integrate a personal Facebook account?
How many fanpages can be integrated into one Subiz account?
Does Subiz provide statistics on users, conversations... for all fanpages?
Does Subiz have a feature to automatically reply to messages and comments?
How to integrate a fanpage into Subiz?
You follow these instructions:
