Subiz live helps observe every moment of customer interaction on the Website. You will know whether the customer is new or old, what problems they are facing to provide timely support, ensuring 100% interaction as soon as possible.
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For each visitor, you will know the following information:
By visitor ID or display customer full name if information has been updated.
Determine where the customer is located through their IP address.
Determine which article the customer is on. Subiz clearly displays the title and link to the page the customer is viewing.
Source of access: Direct, Organic, Social, ... Subiz recognizes UTM campaign links, which campaign the customer came from.
Total number of conversations with customers including automated messages.
Total number of customer sessions visiting the website, whether they are old or new customers.
For each visitor, you will know the following information:
Customer name
By visitor ID or display customer full name if information has been updated.
Customer location
Determine where the customer is located through their IP address.
Accessed page
Determine which article the customer is on. Subiz clearly displays the title and link to the page the customer is viewing.
Refer/Campaign
Source of access: Direct, Organic, Social, ... Subiz recognizes UTM campaign links, which campaign the customer came from.
Number of conversations
Total number of conversations with customers including automated messages.
Number of sessions
Total number of customer sessions visiting the website, whether they are old or new customers.
Connect businesses and customers
Customer data is a business asset. You get a list of all customers visiting the Website right on the Subiz live page.
Chat real-time
Click "Greet customer" to proactively message and chat with customers. Approaching customers at the right time and right moment will increase effective sales opportunities.
Filter and search information
Segment customers by requirements such as first-time visitors, returning customers through chat history filter. You can also search for visitor information by name, email, phone number, or content already exchanged.
Identify access source
Statistics of user access from where: Organic, Direct, Social, Referring, Advertising,... total number of active users on the page and which consultant they are interacting with.
Can multiple agents support a customer at the same time?
How to statistics customers by access source?
