Receive and reply to messages/comments from multiple Instagram accounts on one Subiz screen. Combine CRM features and deploy remarketing.
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Subiz provides many chat tools to build a professional customer care team.
Chatbot
Automatically advise customers according to scripts, coordinate with agents to support customers. Collect customer information and automatically save profiles.
Distribution rule
Automatically assign customer conversations to the right agent or agent group in charge, supporting effective teamwork for customer care.
Message templates
Increase the speed of customer responses, optimizing agent productivity. Avoid errors in the consultation process such as sending incomplete information, spelling errors...
Products
Just 2 clicks to send a product card to the customer including full product photo, price, description...
Orders
Create and send orders to customers right in the chat. Track order status right on Subiz
Conversation tags
Classify conversations according to customer needs, product types... to help analyze customer data.
Subiz provides many tools to help manage business activities on Instagram, including product management, logistics, orders, account performance, employee performance...
Automatically assign tasks to teams thanks to Subiz distribution rules, tag more agents into conversations to support customers, create tasks to handle customer requests...
Create a product warehouse to manage on Subiz, easily classify products by characteristics, product lines. Detailed statistics on the quantity sold and inventory for each product.
Managers can easily grasp the work performance of employees through statistics such as: number of conversations answered, response speed, number of orders, sales...
Statistics of the number of comments and messages of each Instagram account. Filter conversation tags to statistics customer needs, helping to analyze customer data.
Automatically create a list of orders, detailed sales statistics for each Instagram account, by agent, by product type, by branch...
Statistics of the number of customers interacting with your Instagram by day, week, month...
Subiz provides many tools to help manage business activities on Instagram, including product management, logistics, orders, account performance, employee performance...
Teamwork for customer support
Automatically assign tasks to teams thanks to Subiz distribution rules, tag more agents into conversations to support customers, create tasks to handle customer requests...
Manage product warehouse
Create a product warehouse to manage on Subiz, easily classify products by characteristics, product lines. Detailed statistics on the quantity sold and inventory for each product.
Customer statistics
Statistics of the number of customers interacting with your Instagram by day, week, month...
Conversation statistics
Statistics of the number of comments and messages of each Instagram account. Filter conversation tags to statistics customer needs, helping to analyze customer data.
Sales statistics
Automatically create a list of orders, detailed sales statistics for each Instagram account, by agent, by product type, by branch...
Agent performance statistics
Managers can easily grasp the work performance of employees through statistics such as: number of conversations answered, response speed, number of orders, sales...
Increase revenue with CRM and remarketing
Integrating CRM and remarketing features helps to enhance the customer experience and increase sales
Customer profile
Agents can quickly view customer profiles during consultations to grasp their needs and psychology. This helps to provide accurate advice, improve the customer experience, and increase the chances of closing a deal.
Customer segmentation
Analyze customer data and segment customers with Subiz's file and filter features. Manage customers by file, assigning them to different teams for care.
Remarketing
(Under development)
The broadcast feature helps send Messenger messages to entire customer files for remarketing or customer care. Supports building a sustainable relationship with customers, while promoting sales growth.
How many Instagram accounts can be integrated into one Subiz account?
Does Subiz charge by the number of Instagram accounts?
Can I integrate a personal Instagram account?
Does Subiz have a feature to automatically reply to Instagram messages and comments?
How to integrate Instagram into Subiz?
You follow these steps to integrate Instagram into Subiz:
